Legal

Ticket delivery policy

How your tickets reach you.

Last updated 7 November 2026

E-tickets only

GoTicket sells digital tickets. Nothing is posted to you and there is no delivery charge.

When you get them

  • Card and wallet payments: your tickets are issued as soon as the payment provider confirms the payment, usually within seconds.
  • Bank transfers: your tickets are issued once we have checked your receipt, usually within one working day.
  • Free tickets are issued immediately.

Where to find them

  • In your account under My tickets, on any phone or computer.
  • In the confirmation email we send to the address on your order.
  • On the order page, where each ticket shows its own QR code and the name of the person it is for.

If a ticket does not arrive

Check your spam folder and My tickets first. If it is still missing, use the order problem form with your order number, or write to [email protected], and we will fix it.

At the door

Show the QR code on your phone or a printout. Each code admits one person once.

Questions about this page? Contact us.